
Billing FAQs
Unit rates below are effective from 1 October 2025 - click here to see unit rates until 30 September 2025.
Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
---|---|---|---|
Best DealMonthly Direct Debit with online billing | Up to £60 | 28.78p* | 30.22p* |
Quarterly Direct Debit with online billing | Up to £46 | 29.24p* | 30.70p* |
Monthly Direct Debit | Up to £40 | 29.40p* | 30.86p* |
Quarterly Direct Debit | Up to £26 | 29.85p* | 31.35p* |
Standard with online billing | Up to £20 | 30.01p* | 31.51p* |
Keypad | 2.5% | 29.85p | 31.34p |
Keypad reward £50 top up | 2.5% plus £1 free | 29.26p* | 30.73p* |
Keypad reward £80 top up | 2.5% plus £2 free | 29.12p* | 30.58p* |
Keypad reward £125 top up | 2.5% plus £3 free | 29.15p* | 30.61p* |
Best dealKeypad reward £150 top up | 2.5% plus £4 free | 29.07p* | 30.53p* |
Standard | N/A | 30.62p* | 32.15p* |
Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
---|---|---|---|
Best DealMonthly Direct Debit with online billing | Up to £60 | 28.78p* | 30.22p* |
Quarterly Direct Debit with online billing | Up to £46 | 29.24p* | 30.70.p* |
Standard with online billing | Up to £20 | 30.01p* | 31.51p* |
Quarterly Direct Debit | Up to £26 | 29.85p* | 31.35p* |
Monthly Direct Debit | Up to £40 | 29.40p* | 30.86p* |
Standard | N/A | 30.62p* | 32.15p* |
Payment method | Discount | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
---|---|---|---|
Best dealKeypad reward £150 top up | 2.5% plus £4 free | 29.07p* | 30.53p* |
Keypad reward £125 top up | 2.5% plus £3 free | 29.15p* | 30.61p* |
Keypad reward £80 top up | 2.5% plus £2 free | 29.12p* | 30.58p* |
Keypad reward £50 top up | 2.5% plus £1 free | 29.26p* | 30.73p* |
Keypad | 2.5% | 29.85p* | 31.34p* |
Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
---|---|---|---|---|
Best Deal Monthly Direct Debit with online billing | Up to £60 | Day rate | 27.47p* | 28.84p* |
Standing charge | 11.53p* | 12.10p* | ||
Quarterly Direct Debit with online billing | Up to £46 | Day rate | 27.91p* | 29.30p* |
Standing charge | 11.71p* | 12.30p* | ||
Standard with online billing | Up to £20 | Day rate | 28.64p* | 30.07p* |
Standing charge | 12.02p* | 12.62p* | ||
Monthly Direct Debit | Up to £40 | Day rate | 28.05p* | 29.45p* |
Standing charge | 11.77p* | 12.36p* | ||
Quarterly Direct Debit | Up to £26 | Day rate | 28.49p* | 29.91p* |
Standing charge | 11.96p* | 12.55p* | ||
Standard rate | N/A | Day rate | 29.22p | 30.68p |
Standing charge | 12.26p | 12.88p | ||
Keypad | 2.5% | Day rate | 28.49p | 29.91p |
Standing charge | 11.96p | 12.55p |
Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
---|---|---|---|---|
Best DealMonthly Direct Debit with online billing | Up to £60 | Night rate | 16.00p* | 16.80p* |
Day rate | 33.46p* | 35.14p* | ||
Standing charge | 11.53p* | 12.10p* | ||
Quarterly Direct Debit with online billing | Up to £46 | Night rate | 16.25p* | 17.07p* |
Day rate | 34.00p* | 35.70p* | ||
Standing charge | 11.71p* | 12.30p* | ||
Standard rate with online billing | Up to £20 | Night rate | 16.68p* | 17.51p* |
Day rate | 34.89p* | 36.63p* | ||
Standing charge | 12.02p* | 12.62p* | ||
Monthly Direct Debit | Up to £40 | Night rate | 16.34p* | 17.16p* |
Day rate | 34.18p* | 35.88p* | ||
Standing charge | 11.77p* | 12.36p* | ||
Quarterly Direct Debit | Up to £26 | Night rate | 16.59p* | 17.42p* |
Day rate | 34.71p* | 36.45p* | ||
Standing charge | 11.96p* | 12.55p* | ||
Standard rate | N/A | Night rate | 17.02p | 17.87p |
Day rate | 35.60p | 37.38p | ||
Standing charge | 12.26p | 12.88p |
Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
---|---|---|---|---|
Best DealMonthly Direct Debit with online billing | Up to £60 | Day | 33.49p* | 35.17p* |
Night | 16.01p* | 16.81p* | ||
Standing charge | 11.53p* | 12.10p* | ||
Quarterly Direct Debit with online billing | Up to £46 | Day rate | 34.03p* | 36.48p* |
Night rate | 16.26p* | 17.08p* | ||
Standing charge | 11.71p* | 12.30p* | ||
Standard with online billing | Up to £20 | Day rate | 34.92p* | 36.66p* |
Night rate | 16.69p* | 17.52p* | ||
Standing charge | 12.02p* | 12.62p* | ||
Monthly Direct Debit | Up to £40 | Day rate | 34.20p* | 35.92p* |
Night rate | 16.35p* | 17.17p* | ||
Standing charge | 11.77p* | 12.36p* | ||
Quarterly Direct Debit | Up to £26 | Day rate | 34.74p* | 34.68p* |
Night rate | 16.60p* | 17.43p* | ||
Standing charge | 11.96p* | 12.55p* | ||
Standard | N/A | Day rate | 35.63p | 37.41p |
Night rate | 17.03p | 17.88p | ||
Standing charge | 12.26p | 12.88p |
Payment method | Discount | Time band | Unit rate (excl. VAT) | Unit rate (incl. VAT) |
---|---|---|---|---|
Best DealKeypad | 2.5% | Day | 34.76p* | 36.50p* |
Night | 16.62p* | 17.45p* | ||
Standing charge | 11.96p* | 12.55p* |