Billing FAQs
To request a refund call us on 03457 455 455 and we will review your account. Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
Before your call take a note and picture of your meter reading, we will use this to ensure that your account calculations are correct. This is particularly important if you have received an estimated bill or if you’re moving to a new house.
Direct Debit customers
If you pay by monthly Direct Debit your account will sometimes be in credit if you've used less energy than your monthly payment amount. This usually balances out in months when you use more energy (so you don't pay higher bills in winter than in summer).
