I haven't received my bill

If you’re expecting a bill and haven’t received it call us on 03457 455 455 and we’ll look into this. Calls are recorded for quality assurance purposes. Power NI issues bill every 3 months however, if you’re expecting a bill and haven’t received it in this time frame please get in touch. Phone lines open Monday to Friday 9am to 5pm.

If you’ve signed up for our online billing service Energy Online you'll receive an email notifying you when your latest bill is available.

You can then view your bill by clicking the link on your email and logging in.