Billing FAQs
System maintenance
Our systems will be undergoing planned maintenance on Saturday 12 April. Unfortunately, during this time, you won't be able to access your online account. However, Keypad customers will still be able to top-up online.
System maintenance
Our systems will be undergoing planned maintenance on Saturday 12 April. Unfortunately, during this time, you won't be able to access your online account. However, Keypad customers will still be able to top-up online.
In order to get the best possible experience whilst using an online account please consider the following:
Use the latest versions of Chrome, Firefox and Safari browsers or Internet Explorer 9 and above.
Your browser must support a minimum of TLS 1.0b.
Check your Operating System is either Windows (7, 8, 8.1, 10), Mac OS X, iOS 8 or higher or Android 4.4 or higher.
JavaScript, Cookies and CSS must all be enabled.
