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Does my Heat pump work when it’s cold outside?
Yes, Heat pumps can extract heat energy at very low temperatures.
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My radiators don’t get hot, is my heat pump working correctly?
Yes, heat pumps are designed to maintain a set temperature using low-temperature radiators for long periods as opposed to a fossil...
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What actions should I avoid doing with my heat pump?
You should avoid:
Switching it off.
Using the “boost” function.
Using the “Auto” ...
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Will switching off my heat pump save energy?
No, while switching off the heat pump would give the impression of saving energy, heat pumps require a lot of energy to ramp back ...
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How do I operate my heat pump?
“Set & Forget”: Heat Pumps are designed for steady state operation so best practice is to set the thermostat to yo...
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What documentation do I need with my heat pump?
Your heat pump installer should provide a manual and a quick start guide.
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I’m going out of the house for a few hours, do I leave my heat pump on?
There is no need to switch a heat pump off when leaving the house. Instead, set the thermostat to a low setting, so the heat pump ...
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I’m going away on holiday; do I leave my heat pump on?
Yes, your heat pump should have a “holiday mode” which turns down the temperature but doesn’t switch the unit of...
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Will switching off my heat pump break it?
Yes, heat pumps are not designed to be switched off and on. Constant switching will place a huge strain on the compressor unit and...
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How often do I need to have my Heat pump serviced?
Once every year, as with a fossil fuel boiler, will be fine.
