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Switch to Power NI
Switch to Power NI
Get a quote
Compare electricity plans & prices
Moving House
Compare Plans & Prices
Compare electricity plans & prices
Pay by bill
Keypad pay-as-you-go
Electric vehicle tariffs
Go green
Unit rates
Help & Support
Help & support
Energy guides
Customer care services
Codes of practice
About Power NI
About Power NI
Energia Group
Innovation
Sustainability
Community
Customers
Careers at Power NI
News
Contact us
My account login
Online account benefits
Top up my keypad
Pay my bill
Power NI Perks
Submit meter reading
Moving house
Close my account
Keypad+
PowerNI
Help & support
Keypad+
How do I pair my Keypad+ unit with my Android device?
To pair your Keypad+ unit with your smartphone just follow these simple steps. Make sure Bluetooth on your smartp...
How do I pair my Keypad+ unit with my iOS device?
To pair your Keypad+ unit with your iOS device just follow these simple steps: *Please note for some iOS versions, you will nee...
How do I upgrade to Keypad+?
New and existing Power NI customers can upgrade to Keypad+. Keypad+ is a free upgrade available to all Power NI Key...
What are the benefits of a Keypad+?
Here are some benefits of Keypad+: Send top ups bought online straight to your meter from your smartphone. You can also s...
How do I download the Keypad+ app?
If you are an iOS user download the Keypad+ app. If you are an Android user download the Keypad+ app. O...
I've topped up but the powercode has not been sent to my meter. What should I do?
If you have topped up your meter and the powercode has not been sent automatically to your meter via Bluetooth then please follow ...
How do I top up my meter from my Keypad+ app?
When topping up, please wait until the power/connection button located in the top right corner is green before processing a top-up...
My powercode has been rejected. Why?
If your meter rejects the powercode one of the following messages will appear on-screen within the Keypad+ app. The power...
What information can I view on my Keypad+ app?
You can view the following information on your Keypad+ app. Balance To view your balance, open the Power NI Keypad+ ap...
I am having problems connecting Keypad+ with my smartphone. What should I do?
iOS – Please note for some iOS versions, you will need to allow Keypad+ app access to Bluetooth. If this was not allow...
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