Billing FAQs
Keypad is a convenient way to support household budgeting by being able to keep a track of what you’re spending. If you are thinking of getting a Keypad meter installed at your property, you can let us know by filling in the switch to keypad form or contact us.
We’ll organise a date and time that suits for an engineer to remove your standard meter and replace it with a Keypad meter. After this you’ll pay as you go. Visit our step-by-step guide for help with topping up.
A meter reading will be taken at this stage which we’ll use to calculate your final balance. We will then issue your final statement within 4-5 days of your Keypad being installed.
You can pay the balance over the counter at any PayPoint or Post Office (please state you are paying ‘Previous Charges’), or by contacting us.
You have 5 days to make payment, but if you’d prefer it can be paid off gradually. If payment is not received after 5 days the amount will be added to your Keypad as ‘Previous Charges’.
This means a percentage of each top-up you buy goes towards reducing these until they are cleared. We’ll agree a repayment rate that works for both you and us and take into consideration your individual circumstances and ability to pay. You will be sent an annual account statement, and we will inform you when all the arrears have been cleared.
Please get in touch if you are finding this arrangement difficult or if you would like up-to-date information on the amount of your balance remaining.
Find out where you can top-up.
