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How can I save energy around my home?
Small changes can make a big difference to your pocket and the environment. Check out the full list of tips to save money on your ...
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I am a Keypad customer. How do I get my tariff change code?
From the 11 November 2024, when you buy a top-up, you will get a 40 to 60-digit price change code. You must enter this into your m...
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How do I check that my tariff change code has been added correctly to my meter?
You can check on your meter by pressing button 4 to see the last 5 codes that have been entered. This way you can check if your 40...
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I didn’t receive my tariff change code when I topped up. What should I do?
From the 11 November, when you buy a top-up, you will get a 40 to 60 digit price change code.
If you have not received th...
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I received my top-up code, but the payment wasn’t taken from my bank. What will happen?
If payment has not been taken from your bank for your top-up, don’t worry. This payment will still be added to your account ...
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What are previous charges?
If you see ‘previous charges’ on your Keypad display, this means that a payment has not been received for a previous t...
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How can I save money on my electricity?
Power NI offers a range of discounted payment options for savings year in year out.
Customers who register for an onli...
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What does the price change mean for Keypad customers?
When you buy a top-up from 11 November 2024, you will get a 40 to 60-digit price change code. You must enter this into your meter ...
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I am an Economy 7 customer, what does this mean for me?
Economy 7 customers will see an increase of 4% to the price they pay. This means customers will pay around £34* more per yea...
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What does the price change mean for Credit customers?
If you are a credit customer, you don’t need to do anything at this time. Your new unit rate automatically comes into effect...
